Refund Policy

1. What the $97 Covers

The $97 USD is a one-time service and setup fee. There is no monthly marketing fee for the setup and no long-term marketing contract.

It covers the work described on our website:

• Meta Campaign Setup in your own account
• High-Converting Ad Creative
• Ad Copy That Gets Responses
• Facebook Page Optimization

Your campaign is built in your own Meta account, which you keep and control, and you decide your own advertising budget.

2. What “7 Days” Means

The 7 days start when your campaign goes live — not when you pay.

The seven-day measurement period begins when Booked Mechanic Jobs confirms that the campaign is live and capable of receiving customer inquiries. The seven-day period does not begin merely because the $97 USD payment was completed.

We will tell you the go-live date, and that is the date we use when we assess a refund request.

An example

• You pay on Monday
• We build your campaign on Tuesday
• Your campaign goes live on Wednesday
• The seven-day period runs from Wednesday, the day it went live

3. What Counts as a Customer Message

The guarantee is about getting at least one genuine enquiry from a potential customer through the messaging channel your campaign points at.

What counts

A qualifying customer message is a genuine inquiry from a potential customer resulting from the campaign. The potential customer does not need to book an appointment, purchase a service, or ultimately become a paying customer for the message to qualify.

One genuine inquiry is enough. A message counts even if it never becomes a booking.

What does not count

• Spam and obvious bot messages
• Automated or system-generated notifications
• Test messages sent by us while setting the campaign up
• Test messages you or people you know send to your own campaign
• Duplicate technical notifications about the same contact

These exclusions exist so that the count reflects real people getting in touch rather than system traffic.

4. The Refund Amount

If you qualify under the 7-day zero-message guarantee, you receive the full $97 USD Booked Mechanic Jobs service and setup fee back. Not a portion of it, and not a credit — the whole fee.

Refund amount: $97 USD. Advertising spend paid to Facebook/Meta is separate and is not included in the refund.

5. Conditions

The following requirements apply to the 7-Day Zero-Message Guarantee.

• The $97 USD payment was completed successfully
• Booked Mechanic Jobs has completed your campaign setup
• The campaign has gone live
• Seven full days have passed since the campaign went live
• The campaign remained active and capable of receiving customer inquiries during that period
• No qualifying customer message was received in that seven-day period
• You give us the reasonable information we need to verify the campaign and the account

6. Your Part

So that the campaign has a fair chance to work, we ask that you:

• Give us accurate business information at onboarding
• Give us the correct services and service area
• Complete the setup steps we ask for, including the technical call
• Keep your business open and taking work during the seven days
• Keep the messaging channel the campaign points at available and able to receive messages
• Do not pause, disable, delete or interfere with the campaign during the seven days

The campaign must stay active

The campaign must remain active and capable of receiving customer inquiries during the applicable seven-day measurement period. If you intentionally pause, disable, restrict, or otherwise prevent the campaign from operating during the measurement period, the period during which the campaign is unavailable may not count toward the guarantee.

This requirement exists for one reason only: so that the seven days measure a campaign that actually ran. It does not apply to problems outside your control. If the campaign is interrupted by something Booked Mechanic Jobs did, or by a technical issue or outage at Facebook/Meta, that is not held against you.

If the campaign was unavailable for part of the period, tell us. In most cases we can restart the seven-day measurement period once the campaign is running properly again.

Running out of advertising budget stops the campaign from being shown. If your budget was exhausted during the period, we will discuss it with you rather than simply refusing the claim.

7. What Is Not Guaranteed

This is specifically a zero-message guarantee. It is not a guarantee of:

• A particular number of leads or enquiries
• A particular number of customers
• A particular number of booked jobs
• Any level of revenue or profit
• Any return on your advertising spend
• A particular cost per lead or cost per customer
• A particular number of phone calls

The 7-Day Zero-Message Guarantee is specifically based on whether the campaign generates at least one qualifying customer message during the first seven days after going live. It does not guarantee that a message will become a booking, sale, customer, or specific amount of revenue.

8. How to Request a Refund

Contact us using any of the channels at the bottom of this page. Email gives us the clearest record, but a message on WhatsApp or a phone call is fine too.

Please include:

• Your full name
• Your business name
• The email address used for the purchase
• Your payment reference, if you have it to hand
• The date your campaign went live
• A short note confirming you received no customer messages in the seven days

We may review the campaign records and message activity before approving the refund. If anything is missing we will come back to you and ask rather than reject the request.

9. How the Refund Is Processed

Approved refunds are issued through the original payment method wherever possible. Since the setup fee is taken through PayPal, the refund is normally returned through PayPal to the account that paid.

Once we issue the refund, how quickly it appears is up to PayPal and your bank or card issuer, and can take additional time at their end. We will confirm to you when we have sent it.

10. Charges Made Directly by Facebook / Meta

Booked Mechanic Jobs does not refund advertising amounts charged directly by Facebook/Meta. Those charges are separate from the $97 USD Booked Mechanic Jobs service and setup fee and are governed by the applicable terms and policies of the advertising platform.

Your advertising budget is billed by Meta to your own advertising account. We never hold that money, and we do not control Meta’s billing or its refund decisions.

If you want to query or dispute an advertising charge made by Meta, you will need to use Meta’s own billing and support process for your advertising account. We are glad to help you understand a charge, but any decision about it is Meta’s and not ours.

11. Billing Questions and Disputes

If you think something has been charged incorrectly, please contact us first. We would much rather look at it and put it right quickly than have it become a dispute.

Contacting us first is a request, not a requirement. Nothing in this policy limits any right you have with your payment provider, your card issuer or under any law that applies to you.

12. Changes to This Policy

We may update this Refund Policy from time to time, and we will update the “Last updated” date when we do.

A change to this policy does not cancel a refund you have already qualified for. The version of this policy in effect when you bought is the one that applies to your purchase.

13. Contact Us

If you have a question about this policy, or a request you would like us to act on, reach us at any of these: